Order Policy
We will accept direct orders from you if you are unable to locate a retailer near your area that carries a Christie Helene style you are interested in. Contact a Christie Helene representative for assistance on locating a retailer or for assistance in buying a dress if it is not available in your area.
* All checks must be cleared before any shipments are made.
* All credit cards must be accepted before shipment
* There is a 35.00 bounce check fee.
Return/Exchange Policy
Signature Collection
Special Occasion dresses and apparel usually have a different return policy than everyday wear.
We offer a 3-day review period from the day you receive your order. You must call for return authorization for exchanges. Please contact a Christie Helene representative.
Refunds are made with the understanding that there is a 20% re-stocking fee.
- Item includes attached tags, plastic and hanger
- Item has not been altered or worn
- Item is returned within the 3-day review period
Return shipping costs are the customer’s responsibility and will not be refunded.
Cancellation Policy
Cancellations must be made through emails or fax. If you do not receive a confirmation of your cancellation, please follow up with a phone call during our business hours.
* There is a $20.00 cancellation fee if you cancel within 48 hours after placing your order.
* After that there is a $50 cancellation fee as your dress may be in the process of being shipped.